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What
is WiMAX?
WiMAX
(Worldwide Interoperability for Microwave Access)
is a technology that focuses on providing data
over long distances in a wireless mode, very
similar to the cellular mobile concept. WiMAX
is capable of offering speeds up to 2 Mbps,
which is approximately 25 times faster than
the regular Dial-up connection and unlike Dial-up,
a WiMAX connection is switched on from the moment
you start your PC. |
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What
is the difference between WiMAX and WiFi?
The frequencies
that WiFi uses are unlicensed and therefore
open for all to share. WiMAX, on the other hand,
operates on licensed frequencies, ensuring a
regulated and secure environment where the data
is not vulnerable to scanning and packet interception.
Also, WiMAX offers more efficient bandwidth
use and can provide broadband access in a radius
of up to 50 kms, while the WiFi range is limited
to a maximum of 100 meters. |
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Why
should I switch to Mobilink Infinity WiMAX?
Mobilink Infinity WiMAX offers you the following:-
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Better internet speed
so that you can download software, games,
photos, songs, videos etc. at a much faster
rate.
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Smoother video and audio
streaming.
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Internet connectivity
24 hours a day.
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Voice connectivity.
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Low cost, better value
for money.
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How
do I start using Mobilink’s Infinity WiMAX?
To register for our
service, please visit any Mobilink Sales &
Service Centre and choose the package you would
like to sign-up for. The customer services representative
will inform you of a date when our engineer
will come over to your house/facility to setup
the service. |
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What
type of documentation do I require to register
for a Mobilink Infinity connection?
You will need to
bring the following:
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Original
national ID card |
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A copy of your national
ID card |
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From
the time of registration, how many days will it
take the engineer to install and activate the
service at my place?
It will take up to
a maximum of 3 working days between the time
you register and the time our engineer is at
your doorstep to install the CPE (Customer Premises
Equipment) and activate the service. |
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How
long will it take the engineer to setup my connection?
An engineer will
normally take up to 1 hour to install and activate
an indoor CPE (Customer Premises Equipment)
and up to 3 hours to install and activate an
outdoor CPE. |
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When
the engineer comes to my house for installation,
what is required from my end?
Kindly guide the
deployment engineer at your premises about the
location where you want to use your Infinity
WiMAX connection. The engineer will accordingly
perform the installation. |
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Can
I install the service myself?
To be able to use
our services for the first time, we will send
over our engineer to install the new CPE so
that you are assured a trouble-free experience. |
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Can
I upgrade my package easily if I want more bandwidth?
If you feel you want
better download speed and/or capacity, please
call 111-300-369 or 369 (from your Mobilink
number) to have your package upgraded. |
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Is
there a minimum software or hardware requirement
for using Mobilink Infinity service?
To be able to use our WiMAX service you need
at least the following:
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Operating System: Windows
98 Second Edition or Higher.
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Mac (Macintosh) OS 7.5
or higher.
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Hardware: Ethernet Card
or USB port.
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Can
I use my existing modem for this connection?
Mobilink Infinity
requires a special Customer Premises Equipment.
When you opt for a service package, we will
provide you with a CPE. |
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What
is Customer Premises Equipment (CPE)?
CPE is the device
that we will install at your premises. This
device is responsible for providing data and
voice connectivity to your PC and telephone.
There are two types of CPEs:
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Outdoor
CPE |
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Indoor CPE |
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Is
the outdoor CPE weather protected?
Yes, the outdoor
CPE is weather proof. |
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Does
Mobilink Infinity provide a warranty for the CPE?
Yes, the CPE comes
with a 12-month limited warranty which will
cover manufacturing defects in the equipment. |
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Can
I connect more than one computer with one CPE
connection?
If you are using
the ZyXel CPE provided by Mobilink Infinity,
you can simultaneously connect 4 PCs using network
cables and multiple PCs over your local wireless
network (WiFi). |
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What
is the highest speed that I can achieve using
a Mobilink Infinity connection?
The maximum speed
depends on the connection profile that you have
chosen while buying your connection. Based on
your package, you can get speed of up to 1Mbps. |
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I
am moving to a new house; how do I take my Mobilink
Infinity connection with me?
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I
am moving to a different city, what will happen
to my connection?
Currently we are
only offering our services in Karachi. If you
move out of Karachi, your connection will not
work anymore. However, we will be introducing
our services in more cities very soon. |
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I
want more bandwidth/speed. What should I do?
Please call our customer
care centre at 111-300-369 or 369 (from your
Mobilink number). |
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I
am having problems with my connection, is there
a helpline number I can call?
You can reach us
at 111-300-369 or 369 (from your Mobilink number). |
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